It may be 35 years since Killeen Hardware first opened its doors, but despite this passage of time, one constant remains – customer service.
The family-run builders’ merchant is rightly proud of its philosophy for quality, value and choice. While products have developed and the industry has changed significantly, these three areas have been central to the company’s success. That is highlighted by a sign above the door in the main superstore, which simply states – ‘If you aren’t satisfied, tell us. If you are, tell others’.
Established in 1983 by Kenneth and Philip Hughes who both remain Managing Directors, the company has grown at a steady pace over the years, resulting in a major refurbishment to Killycopple Road on the outskirts of Armagh, in 2007.
This impressive three-acre base includes a 15,000sqft Superstore that incorporates a door centre, stoves and reside showroom, workwear section and a power tools centre of excellence. In addition, there is a separate Bathroom Centre as well as a specialist garden machinery centre. The company even delivers coal locally!
“We have grown our product range to meet the needs of our customers,” explained David Hughes, Company Director.
“The customer comes first at all times. We genuinely want to help them find the right solution and, in order to do that, we need to understand what the client wants and what budget they have.” It is an approach that works, and we strive to ensure our team of staff is knowledgeable in all areas.
“We pride ourselves on our excellent customer care, fast delivery, quality products and competitive prices. But we also listen to the customer and always try to improve in any way that we can. We wouldn’t be here without their continuing support, and for that we are thankful,” added Philip.
Killeen Hardware, 1 Killycopple Road, Armagh, BT60 2AG.
T: 028 3752 2317
W: www.killeenhardware.co.uk
Opening hours: Monday – Friday: 8am – 5.30pm. Saturday – 8.30am – 1pm.
