All smiles as Glenn wins Customer Hero Award

All smiles as Glenn wins Customer Hero Award
Glenn Young (centre) is presented with the Saint-Gobain Customer Hero Award by Ciaran McConnell, Managing Director, JP Corry, (left) and Mark Rayfield, CEO, Saint-Gobain Building Distribution UK and Ireland.

An infectious love for his job has seen Glenn Young, Trade Counter Supervisor at JP Corry’s Springfield Road branch presented with the Saint-Gobain Customer Hero Award during the 2016-17 Saint- Gobain Reference Awards.

These annual awards – held this year at the world-famous Gleneagles Spa and Golf Resort in Scotland – are organised by JP Corry’s parent company to recognise the outstanding efforts of employees within Saint-Gobain Building Distribution.

“I am so proud to have won this award,” said Glenn. “To be in such luxurious surroundings representing Belfast and Northern Ireland really was an honour and I was just delighted to be shortlisted.”

“To actually win the award is amazing – although my colleagues back in Belfast have made sure I keep my feet on the ground!”

Glenn, who has worked for the company for nearly 34 years, is clearly a people person and he readily admits that he loves his job – all attributes that led to him firstly being nominated by his manager and then to being selected by the awards’ judges.

Ironically, he almost didn’t make it through his first day and, even when he did, had to be talked into going back.

He actually grew up at the Springfield Road site which now acts as the head office for JP Corry in Northern Ireland. Glenn’s father was the head of security there and with his mother as caretaker, his brothers working as maintenance and his sister on the switchboard, it was clear a career at JP Corry awaited him.

“I started as a despatch clerk in the days before computers and everything being automated,” he said. “I hated the first day. My manager left for his lunch break and there was such a queue of customers that I didn’t think I would be able to cope. I told my Dad that night that I didn’t want to go back.

“But I’m so glad I did. This is a great place to work and over the years I’ve made so many good friends, both with the staff and customers.”

Glenn feels that, despite all the changes within the industry, the old-fashioned values he was taught at JP Corry still remain relevant.

“I love my work and engaging with our customers. I think if you have a chat with them and really try to get to know them then that can make all the difference. I’ve always said that drivers are many company’s first contact and if they don’t like your service then that gets fed back to their office.

“I don’t see the point in acting like a robot just nodding your head or saying we don’t stock a product. Our job is to be here to help customers; to listen to them and react to their needs. That is why JP Corry continues to be so successful.

Ciaran McConnell, Managing Director at JP Corry, said, “We are delighted for Glenn and proud to have him as a member of our team. Glenn embodies the high level of customer service that we offer at JP Corry and I would like to congratulate him on this award.”

For more information, on JP Corry, telephone 028 9024 3661 or visit www.jpcorry.com to find your nearest branch.

About Northern Builder

For over 25 years, Northern Builder has proved to be the ideal medium for business and companies to reach customers in the province’s construction and building design sector.

Learn more