Known as a home-grown success story, Keylite has been lauded as a major disruptor in the once stagnant roof window category. With export sales up 30%, the company has also grown to become the No.2 brand in the UK and Ireland market and a market leader in Northern Ireland. It is no surprise that Keylite is Europe’s fastest growing roof window manufacturer and has been recognised as one of Europe’s most inspiring companies.
According to John Duffin, Keylite Managing Director, the secret to success is down to four key elements.
He explained, “The four key areas behind our success are innovation, quality, customer service and our people.
“We have a relentless focus on innovation and a deep-rooted culture of continuous improvement. We invest heavily in Research and Design technology and have a number of award-winning innovations that make our range of roof windows so unique and popular with the construction sector and homeowners.
“We pride ourselves across the Keystone group for delivering smart solutions for the construction sector. In Keylite’s case, that is delivering a window that is easier to install – due to our patented flick fit brackets and sash hinge finger; more thermally efficient, due to the integrated expanding thermal collar; and a roof window which aesthetically complements the interior and exterior of a building with our recessed fit as standard. For the customer, they benefit from these added value features and enhancements to the window as standard, for no extra cost.
“Quality is a priority for the business and we have in place the most rigorous of quality controls to ensure that every window installed delivers, every time. And to support that, we have an aftersales engineer team across the UK and Ireland actively responding to any problems that do occur on site or at home.
“We are fanatical about delivering for our customers. Customer service is the cornerstone of both our business strategy and our company ethos and we are known across the trade for going the extra mile to over deliver for our customers.
“We have been recognised now by both the BMN as the overall UK Supplier of the Year 2016, as voted by our customers, and we also recently were awarded Buildbase Supplier of the Year, for the second consecutive year, which just reinforces our commitment to deliver for our customers.
“Finally, our People – Keylite’s mission is that with ‘Personality, Passion, Purpose and Pace’. We go further to produce the world’s most innovative roof windows, and that really sums us up as a company. Our people will break down walls to deliver for our customers. We are known as being straight talking, fun, flexible and most importantly reliable in the industry, and the feedback that we get is our approach is very refreshing!”